Terms + Conditions

Official Royal Watch does its best to capture each piece in the most correct lighting to realistically display the colors. However, colors may differ due to differences in computer/phone lighting.

Each piece is handmade from scratch, attributing to slight variations in product. No two earrings are alike. Each piece of polymer clay jewelry is lightweight. Many pieces are one-of-a-kind and will not be replicated. I make sure to carefully inspect each item before shipping it off. I would not sell anything that I would not wear.

Caring for Your Polymer Clay Jewelry

Treat your polymer clay jewelry very carefully. If dropped from a high distance or stored incorrectly, they may break or be damaged. Be sure to keep them in a dry, cool place, and AWAY from moisture. DO NOT wear your polymer clay earrings in water! Avoid contact with alcohol, makeup, styling products, or anything else that can stain your jewelry. Most importantly, DO NOT BEND YOUR ITEMS.

Custom Orders

When placing a custom order, please be detailed and specific about what you would like for me to create. There is a section on the website, under the “Custom” tab, where you can place a custom order. All custom orders begin at $18 and further pricing will be assessed after consultation. You must pay a $10 deposit (non-refundable) in order for your custom order to be accepted. You will receive proofs of your design to approve of and once the correct design is selected, you will receive an invoice of your order. THE ENTIRE AMOUNT MUST BE PAID BEFORE YOU RECEIVE YOUR ORDER. Once the order is complete, if you chose to do shipping, you will receive a tracking number.

Shipping and Processing

Once each order has been placed, I will work diligently to begin making them. Each order is made to order. I will package and ship all orders 3-7 business days after they are placed, depending on the current demand. Please allow at least a week for your order to be processed and shipped, although many may not need the entire time. You will be sent a tracking number as soon as your order has been shipped. All orders are sent through USPS. All apparel is shipped through Printful and takes 5-10 days to process and ship.

If your order is over $60, you will receive free retail shipping. Your order will also be shipped in a limited edition ORW mailer box.

If you have any questions regarding your order, you may email me at priddick@officialroyalwatch.com.

Refund/Exchange Policy

For hygienic reasons, returns and exchanges are not allowed for jewelry. Refunds for jewelry are also not permitted as each item is made on demand. If an item has broken, you must email a photo of the broken item and your order number, within 14 days, and another will be made and dispatched to you for free. This does not apply to Giveaway items as they are not paid for. If you wish to receive a revived item after the 14 day period, you will be charged half of its original price and you must pay for shipping.

Refunds will also not be permitted for any digital services. For all other items (apparel, home, etc.), you may return or exchange 14 days after receiving your order. At this time, free return shipping is not offered. Be sure to return your items using a service in which you can track your orders. All questions and concerns should be sent to priddick@officialroyalwatch.com, in which you will receive a response within 2 business days.

Giveaways

Giveaways will occur monthly on Instagram. If you are announced as the winner, you will have 24 hours to respond with a mailing address in order to receive your prize. If the winner does not respond to the confirmation notice, another winner will be chosen.

Privacy Policy

This Privacy Policy applies to officialroyalwatch.com and all services rendered through the Official Royal Watch brand. In this policy, the term “I”, refers to Princess Riddick, the creator of Royal Watch. This policy may be updated or changed at any time. In any case, you will be notified of all changes and updates. The information collected on this site, regarding your

1. Name

2. E-mail address

3. Zip/Postal Code

4. Home Phone

5. Mobile Phone

6. Credit card number

7. Billing address

or any other vulnerable information, will NOT be shared with any third party partners, other than Square Space and Printful. I understand how important your privacy is to you. This information will only be used when making a purchase and all events thereafter, regarding your order.

If any dispute, claim, or charge may arise, related to your use of the site, both parties will try in good faith to settle the Dispute within 30 days.